Terms & Conditions lucky99 — Complete Platform Usage Guide

Welcome to lucky99, Malaysia's leading online entertainment platform. These Terms & Conditions ("Agreement") constitute a legally binding contract between you ("Member" or "User") and lucky99 ("Company", "us"). This Agreement governs your use of the website lucky99.bz, the lucky99 mobile app, and all services, games, and features available on our platform.

By registering an account, accessing the platform, or using any part of the lucky99 service, you confirm that you have read, understood, and agree to be fully bound by these Terms and Conditions. If you do not agree with any part of this agreement, you are not permitted to use the lucky99 platform.

Lucky99 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. The latest version will always be available on our website. Your continued use of the lucky99 platform after any amendments take effect constitutes your acceptance of the updated terms.

To register and use lucky99's services, you must meet the following eligibility requirements:

• You must be at least 18 years old at the time of registration.
• You must be registering as an individual on your own behalf, and not on behalf of another person or business entity.
• You are not currently subject to any self-exclusion period or restriction from the lucky99 platform or any related gambling platform.
• Use of this service is for personal entertainment purposes only and not for commercial or resale purposes.
• You are responsible for ensuring that your use of the lucky99 platform complies with the laws applicable in your location.

Registration Process

During registration, you are required to provide accurate, complete, and up-to-date information including your full name, date of birth, active email address, and valid mobile number. lucky99 reserves the right to reject or cancel any registration if the information provided is found to be false, incomplete, or misleading.

Each individual is only permitted to hold one account only at lucky99. Multiple account registrations by the same individual — whether using different names, email addresses, or phone numbers — are strictly prohibited and may result in all associated accounts being suspended or terminated without prior notice.

You are fully responsible for keeping your login credentials — including your username and password — confidential. lucky99 recommends using a strong password (at least 8 characters, combining uppercase, lowercase, numbers, and symbols) and changing it regularly.

You may not transfer, share, or disclose your login credentials to any third party. lucky99 will not be liable for any losses arising from unauthorized use of your account where such unauthorized access resulted from your own negligence in protecting your login credentials.

If you suspect your account has been accessed without authorisation, please contact the lucky99 support team immediately. lucky99 supports two-factor authentication (2FA) and biometric login via the mobile app for an added layer of security — we encourage all members to activate these features.

Lucky99 supports a variety of popular payment methods in Malaysia for the convenience of our members. All deposits are processed securely through encrypted and licensed payment channels.

Accepted Deposit Methods

• Online bank transfer: Maybank2u, CIMB Clicks, Public Bank Berhad, RHB Bank, Hong Leong Connect
• Approved local digital wallets
• Alternative payment methods listed in the Deposit section of the platform

Deposit Requirements

Account used to make the deposit must be under the same name with your lucky99 account. lucky99 does not accept deposits from third-party accounts, corporate accounts, or unknown sources. Violation of this rule may result in funds being held and the account suspended pending investigation.

Minimum and maximum deposit amounts may vary depending on your payment method and account status. The latest limits can be checked in the Deposit section of your account. lucky99 reserves the right to request proof of source of funds for deposits exceeding certain thresholds, in line with AML (Anti-Money Laundering) compliance requirements.

Lucky99 is committed to processing all valid withdrawal requests promptly and transparently. We understand that quick access to your winnings is important, and we strive to ensure the withdrawal process runs smoothly.

Withdrawal Requirements

• Withdrawals may only be made to a bank account that under the same name with your lucky99 account.
• Identity verification (KYC) must be completed before your first withdrawal can be processed.
• Any active bonus with an outstanding wagering requirement must be fulfilled before a withdrawal can be made.
• Lucky99 reserves the right to request additional supporting documents for withdrawals exceeding certain limits.

Withdrawal Processing Time

Successfully verified withdrawal requests will be processed within Within 24 business hours. Withdrawals submitted on weekends or public holidays will be processed on the next business day. lucky99 is not responsible for delays caused by the receiving bank.

Lucky99 offers a wide range of attractive bonuses and promotions for both new and existing members. All offers are subject to specific terms and conditions stated in each respective promotion. The following general conditions apply to all lucky99 bonuses and promotions:

• Every bonus comes with wagering requirement which must be met before any winnings derived from that bonus can be withdrawn.
• Each bonus may only be claimed once per individual, household, IP address, device, or payment method, unless otherwise stated in the promotion terms.
• Lucky99 reserves the right to cancel any bonus if there is evidence of misuse, fraud, or any attempt to exploit our bonus system.
• Bonuses may not be transferred between accounts or converted directly to cash unless the wagering requirements have been fully met.
• Bonus offers have a set validity period. Any unused bonus or unfulfilled wagering requirement within that period will expire automatically.

For more information on currently available promotions, please visit the Promotions page. All latest offers are updated regularly and may change without prior notice.

All games available on the lucky99 platform — including slots, Live Casino, Sports Betting, bingo, and other games — must be played in accordance with the established rules. Specific rules for each game or game category are available within the respective game interface.

Fair Play Principles

All slot games and computer-based casino games on lucky99 use a Random Number Generator (RNG) that has been independently verified and certified by an accredited third-party auditing body. This ensures every game outcome is truly random and cannot be manipulated by any party, including lucky99 itself.

Live casino games are operated by real human dealers and broadcast live via video streaming technology. Live casino game outcomes are determined by the dealer and the physical equipment used, subject to strict security oversight procedures.

Prohibition on Automated Software

The use of any automated software, bots, scripts, or other tools designed to automate gameplay or gain an unfair advantage is strictly prohibited. lucky99 employs sophisticated detection systems to identify such activity, and any account found to be in violation will be terminated immediately without compensation.

As part of lucky99's commitment to Anti-Money Laundering (AML) compliance and fraud prevention, all members are required to complete the Know Your Customer (KYC) process before their first withdrawal can be processed.

Required Documents

• Valid proof of identity: Malaysian Identity Card (MyKad), passport, or a valid driving licence.
• Proof of address: Utility bill, bank statement, or other official document showing your name and address, dated within the last three months.
• Payment method verification: Proof of ownership of the bank account used for deposits or withdrawals (e.g., a screenshot of the top section of your bank statement showing your name and account number).

Lucky99 will process your KYC documents within 2–3 business days of receipt. All submitted documents are handled securely in accordance with our Privacy Policy. For more information, please refer to Privacy Policy lucky99.

Lucky99 reserves the right to suspend, restrict, or terminate any member account without prior notice under the following circumstances:

• Suspicion or confirmation of fraud, money laundering, or other illegal activity.
• Violation of any part of these Terms and Conditions.
• Multiple account registrations by the same individual.
• Use of false or misleading information during registration or the KYC process.
• Use of automated software, bots, or other means to exploit the gaming system.
• Abusive, threatening, or inappropriate behaviour towards staff or other members.

In cases where an account is terminated due to fraud or serious breach of terms, lucky99 reserves the right to withhold account balances pending further investigation. Members whose accounts are terminated for legitimate reasons may submit an appeal through our customer support channels.

Voluntary Account Closure

You may close your lucky99 account at any time by contacting our customer support team. Before closing, ensure all account balances have been withdrawn, as unclaimed balances may be subject to specific policies after a set period.

Lucky99 believes that gambling should remain a fun and controlled form of entertainment. We take seriously our responsibility to ensure all members play within healthy and affordable limits.

To support responsible gaming practices, lucky99 provides the following tools that any member can activate at any time via account settings:

• Daily, weekly, and monthly deposit limits — set a maximum deposit amount within a specified period.
• Loss limits — limit the amount you can lose within a set time period.
• Session time limits — set a maximum playing time per session.
• Cool-off period — temporarily suspend account access for 24 hours, 7 days, or 30 days.
• Self-exclusion — close your account for an extended period if you feel gambling has become a problem for you.

If you or someone you know needs help with a gambling problem, lucky99 encourages you to seek professional support. More information about lucky99's responsible gaming program is available on the Responsible Gaming page.

Lucky99 and its affiliated companies, directors, employees, and agents shall not be liable for any direct, indirect, incidental, special, or consequential losses arising from the use of our platform, including but not limited to:

• Service disruptions due to system maintenance, technical issues, or circumstances beyond our control.
• Financial losses arising from legitimate game outcomes.
• Delays in transaction processing caused by third parties such as banks or payment processors.
• Unauthorized access to your account resulting from your own negligence in safeguarding your login credentials.

The lucky99 platform is provided on an "as-is" basis. While we strive to ensure our platform remains available and fully functional at all times, we make no guarantees regarding uninterrupted continuous availability. lucky99 targets 99.9% infrastructure uptime but does not guarantee this absolutely.

Lucky99 reserves the right to amend, update, or replace these Terms and Conditions at any time at our sole discretion. We will endeavour to notify members of significant changes via in-platform notifications or email. However, it is your responsibility to review these Terms and Conditions periodically to ensure you remain up to date.

Your continued use of the lucky99 platform after any term amendments take effect will be deemed acceptance of the updated terms. If you disagree with any amendment, you have the right to close your account.

Laws & Jurisdiction

These Terms & Conditions are governed by and interpreted in accordance with the laws applicable in the jurisdiction where lucky99 is registered and licensed. Any dispute arising from or in connection with these Terms & Conditions shall first be resolved through negotiation and mediation between the parties involved before being referred to the relevant court or tribunal.